Ventomart, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

This privacy policy explains the following areas:

• personal data collected by Ventomart;

• reasons for collecting personal data;

• sharing of personal data;

• receiving contact from Ventomart and changing contact preferences;

• transfer of personal data outside of the United Kingdom ("UK") and the European Economic Area (“EEA”);

• security of personal data;

• personal data and your rights;

• retention of personal data;

• third party sites;

• cookies;

• children; and

• changes.

When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

Who We Are

In this privacy policy, when we refer to "we", "us" or "our", we mean:

Ventomart
📍 51 Coronation Rd, Birmingham B29 7DE, United Kingdom
📧 contact@ventomart.shop
📞 +44 121 415 1212

We are the data controller of the personal data that we collect from you.

We take the security of your personal data seriously and comply with the General Data Protection Regulation (“GDPR”), including both UK GDPR and EU GDPR where applicable.

If you have any questions, comments, concerns or complaints about any aspect of this privacy policy, please contact our Customer Care team at:

📧 contact@ventomart.shop
📞 +44 121 415 1212

If you remain unhappy with our response, you may refer your complaint to the UK supervisory authority:

Information Commissioner's Office (ICO)

Personal Data Collected by Ventomart

We will collect and use the following categories of personal data about you:

(1) Personal Data You Share With Us

When you order from us via our website, register for a Ventomart account, sign up to our mailing lists, complete a customer feedback survey, or enter a competition, we may collect:

• Name

• Title

• Gender

• Date of birth

• Email address

• Delivery address

• Telephone number

• Payment card details (card number, expiry date, CVC)

• Billing address

• Contact phone number for the registered card address

(2) Personal Data Collected In-Store

If you visit our premises:

• You may provide your name, date of birth, email address, postal address or phone number

• You may choose to receive marketing communications via email, SMS, phone or post

• CCTV footage may be recorded for security purposes

(3) Personal Data Collected Automatically

When you use our website, we may collect:

• IP address

• MAC address

• Browser type

• Operating system

• Date and time of access

• Pages viewed

• Location information

Some of this data is collected using cookies. Please refer to our Cookies Policy for further details.

(4) Personal Data Received From Other Sources

If you interact with us via social media platforms such as:

• Facebook

• X

• Instagram

• YouTube

• Pinterest

We may collect publicly available information such as your username or interactions (e.g., likes or follows). These platforms have their own privacy policies which you should review.

Reasons for Collecting Personal Data

We process your personal data in order to:

• Fulfil your orders

• Manage your Ventomart account

• Process returns and refunds

• Respond to your queries

• Send service updates

• Provide marketing communications (where consent has been given)

• Improve our services and customer experience

• Analyse website usage

• Ensure the security of our premises

You may withdraw your marketing consent at any time by contacting us or using the unsubscribe link in emails.

Sharing of Personal Data

We may share your personal data with:

• Payment processors

• Delivery couriers

• IT and hosting providers

• Marketing and survey providers

• Regulatory authorities where required

We do not sell your personal data to third parties.

International Transfers

Your personal data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Security of Personal Data

We use appropriate technical and organisational measures, including encryption and access controls, to protect your personal data.

However, internet transmission is not completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account password confidential.

Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Withdraw consent

• Lodge a complaint with a supervisory authority

To exercise your rights, contact:

📧 contact@ventomart.shop
📞 +44 121 415 1212

We may request identification before fulfilling your request.

Third Party Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Cookies

We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Please see our Cookies Policy for more information.

Children

Our website is not directed at individuals under the age of 14, and we do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Updates will be posted on our website.

Last updated: March 2026