Shipping policy

UK Standard Delivery

Orders placed before 4pm (Monday–Friday) will be dispatched the same working day and delivered within 5 working days following dispatch.

Orders placed after 4pm (Monday–Friday) will be dispatched the next working day.

Orders placed after 4pm on Friday will be dispatched the following Monday.

Please note that dispatch timings may vary during sale periods and busy trading times.

Free UK Standard Shipping may be offered on selected orders.

UK Same Day Delivery

Same Day Delivery may be available in selected areas for orders placed before 3pm (GMT/BST), Monday–Saturday.

Orders placed after 3pm will be dispatched the next working day.

Availability depends on delivery postcode and courier capacity.

Collect In Person (By Arrangement)

Customers may arrange collection by contacting us in advance:

📍 Ventomart
51 Coronation Rd
Birmingham B29 7DE
United Kingdom

📧 contact@ventomart.shop
📞 +44 121 415 1212

You will receive confirmation once your order is ready for collection.

Orders must be collected within 10 days, otherwise they may be cancelled and refunded.

When collecting, you will need:

  • Order confirmation email (digital or printed)

  • The card used for purchase

  • Valid photographic ID

  • Signed authorisation if someone is collecting on your behalf

Tracking & Delivery

You will receive:

  • A dispatch confirmation email

  • Tracking details from our delivery partner

Deliveries are typically made between 8:30am and 6pm.

The courier may record GPS location at the time of delivery for security purposes.

We are unable to deliver to:

  • Parcel motels

  • PO Boxes (except where permitted by courier)

  • Hotels

  • Armed Forces Postal Addresses

If you select a “safe place” delivery option through your courier, responsibility for the parcel transfers to you once delivered.

Additional Delivery Information

Please allow additional working days during peak trading periods.

We are not responsible for delays caused by customs, courier disruptions, or events beyond our reasonable control.

Payments & Taxes

Sales taxes and duties are calculated at checkout based on your delivery country and shown before you complete your purchase.

You may download your invoice via your Ventomart account or request one by contacting:

📧 contact@ventomart.shop

For orders delivered outside the United Kingdom:

  • You may be required to pay import duties and taxes

  • Charges are determined by your local customs authority

  • You are considered the “Importer of Record” and must comply with local regulations

Customs policies vary by country. Please contact your local customs office for further information.

Cash on Delivery (COD)

Ventomart may accept Cash on Delivery (COD) for selected orders.

All COD orders are subject to verification to prevent misuse.

You must provide:

  • Accurate contact details

  • A valid phone number

  • A complete delivery address

Our team may contact you to confirm your order before dispatch.

Payment must be made in full to the courier at the time of delivery.

Orders with incomplete or unverifiable information may be delayed or cancelled.

Funds for non-COD orders are deducted once your order has been dispatched.

Insurance & Lost Goods

All Ventomart goods remain our property until payment has been received in full and the goods have been delivered or collected.

Ventomart ensures all items are insured against theft and accidental damage during transit at no cost to the customer.

Once goods are delivered or collected, responsibility transfers to the customer.

Lost Deliveries

If you believe your goods are lost, please contact us within:

  • 14 days of placing your order

  • 28 days for stationery orders

We will investigate with our delivery partner. You may be contacted directly by the courier to assist with the investigation.

Damaged Deliveries

If your order arrives damaged, please contact us within 30 days of delivery.

You must retain:

  • Outer shipping packaging

  • Internal packaging

  • All contents

Delivery Discrepancies

If there is a discrepancy in your order contents, contact us within 48 hours of delivery.

Packaging & Gifts

Your Ventomart order will arrive securely packaged. Many products include protective dust bags where applicable.

If your purchase is a gift:

  • You may include a gift message at checkout

  • No pricing information will be included

For security reasons:

  • Refunds can only be issued to the original purchaser

  • Gift exchanges are not available